Last Updated: January 2020
BY VISITING OUR SITE AND/OR PLACING AN ORDER, YOU ARE AGREEING TO THE FOLLOWING TERMS, CONDITIONS, POLICIES AND NOTICES WITHIN THIS DOCUMENT. WE THEREFORE ADVISE YOU READ AND FULLY UNDERSTAND THE ENTIRETY MENTIONED BELOW.
The seller is Ardent Clothing Ltd. registered in England No. 09758952. The registered office is 9-10 The Crescent, Wisbech, Cambridgeshire, PE13 1EH.
To successfully place an order you will need an e-mail address, an accessible postal address and a successful payment method. Placing an order will require the following steps:
- Select the item(s) you would like to purchase and add to your basket
- Proceed to checkout
- Enter your email address and shipping address
- Select your preferred delivery option
- Enter your payment details
- Review then submit your order
- Receive your order acknowledgement via email
- Receive your order confirmation via email
TERMS OF SALE
When submitting an order, you will receive an acknowledgement e-mail. This however does not mean we have accepted your order. Only when we have debited your bank account and your order has been dispatched will the contract between us for the purchase of goods be formed. In the unlikely circumstance we are unable to fulfil your order, we will contact you direct via e-mail to discuss the issue.
Whilst we try and ensure all details, prices, descriptions and quantities are accurate and current, errors may still occur. We therefore reserve the right to reject or cancel your order for any of the following reasons:
- The item is not available / in stock
- The details you have provided are incorrect or unverifiable
- We have reason to believe you are reselling our products without prior consent
- We suspect your order is related to fraudulent/criminal activity
- We identify an error in the product listing or pricing
- Due to an event outside of our control (see below)
PRICES AND PAYMENTS
Our website uses Geo-Location Based Country Detection, meaning your IP is automatically detected to understand which country you are browsing from and converts any price shown from Pounds Sterling (GBP) to your countries currency. Exchange rates are refreshed twice a day based on the rates at www.XE.com. However, no matter what currency is shown, Shopify will always process each order in Pounds Sterling (GBP), therefore the final amount you pay is subject to your banks own exchange rates.
If you are not completely satisfied with your item(s) we are able to offer a full refund or exchange providing you return the item(s) unworn and in the original packaging. All item(s) must be returned within 30 days of receiving your order. Your full refund will be processed against the original payment method within 24 hours of receiving your return. We strongly advise that you use a trackable delivery service as we cannot be held liable for any returns that are lost or stolen in transit. Please note returns are not free unless the incorrect item(s) have been sent or they are faulty, therefore it is your responsibility to cover the return cost.
To learn how to return/exchange your item(s), please visit our Returns Policy.
Countries outside of the European Union may be subject to additional duties. As the customer, you are liable for all import duties, customs and local sales taxes. Should you refuse to pay the duties, your order will be returned to ARDENT and refunded. At this point a delivery/handling fee may be deducted from your refund.
Please note the final order value displayed on our website does not include any additional duties. The courier will inform you of any additional duties.
A pre-order is the reservation of an item which is currently unavailable for sale. An estimated dispatch date will be listed within the product description.
If your order consists of an item currently available and a pre-order item, they will be dispatched separately, however you will only be charged once for delivery.
You must only ever use your own identity and all information you submit must be accurate and current. You must not comment or submit any information which could be deemed abusive, racist, unlawful or which may in any other way cause offence to someone. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion violates these terms and conditions.
EVENTS OUTSIDE OUR CONTROL
We will not be held liable or responsible for any failure to perform, or delay in performance due to an event outside our control. This is defined as any act or event beyond our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack, war (whether declared or not) or threat of preparation for war, fire, explosion, storm, flood, earthquake, subsided, epidemic or other natural disaster. This also includes failure of public or private telecommunication networks or impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an event outside our control takes place which affects the overall performance of your order we will contact you direct via e-mail as soon as reasonably possible. At this point our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our control. You may cancel your order if an event outside of our control has continued for more than 30 days by contacting us at firstname.lastname@example.org. We will then refund the full amount you have paid, including any delivery charge.
INTELLECTUAL PROPERTY RIGHTS
Ardent Clothing Ltd. owns all intellectual property rights in the website and in the material published on it. Permission is granted to temporarily download a single copy of the material for personal, non-commercial use only. It is strictly forbidden to modify or copy material from this website for commercial purposes or financial gain.