FREE UK RETURNS
If you would like to return your order, please email firstname.lastname@example.org quoting your order number and we will provide you with a pre-paid DHL Express returns label to affix to your parcel.
Your parcel can be dropped off at your nearest DHL Service Point or you can contact your local DHL Customer Service to book a collection slot convenient to you at no extra cost.
Once we have received your return we will process your refund and send an email confirmation.
RETURNS FOR EUROPE & REST OF WORLD
If you would like to return your order, you will need to follow these 4 simple steps:
1. Print out and complete our Returns Form providing all information necessary
2. Carefully cut our the returns address and affix to your parcel
3. Place this form inside your parcel along with the item(s) you are returning
4. Send your returns parcel to us
Please kindly note that you are responsible for the parcel until it reaches our returns address, therefore we recommend using a recorded delivery service.
If you are experiencing any problems completing this form or unsure if you are eligible to return your order, please email email@example.com quoting your full name and order number.
All refunds will be processed onto the original payment method. Please allow 3-5 working days for the funds to appear in your bank account.
All items must be returned within 60 days of receiving your order.
All returns must be sent in the original box, with original packaging.
All footwear must be returned without any sign of damage/wear or they will be sent back to you. Therefore all footwear must be tried on a carpeted surface.
To make our return process straightforward, we only offer refunds and not exchanges.