All orders are shipped with DHL Express for the fastest and most reliable service.

To guarantee same day dispatch (Monday to Friday) place your order before 12pm (GMT). Any orders placed after this point will be dispatched the next working day.

SHIPPING FEES

 REGION PRICE TIME
UK FREE Next Day
Europe

€10 / £8

FREE on orders over €250

2-4 Days
Rest Of World

$15 / £12

FREE on orders over $250

2-5 Days
 
In the unlikely event that you do not receive your order within the stated delivery timeframe, please contact us no later than 7 days after the delivery date stated on your DHL tracking.
 
DHL EXPRESS ON-DEMAND DELIVERY
 
Once your order has been dispatched, you will receive an email confirmation from ARDENT with your DHL tracking details.
 
You will also receive a notification via SMS & Email from DHL about your shipments progress and estimated delivery date/time. This free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your delivery.
 
Should you wish to change your delivery, DHL offer the following options: 
    1. Deliver my package on Another Day: Scheduled Delivery.
     
    2. Deliver my package to Another Address: Alternative delivery to work, family or friend.
     
    3. Deliver my package to a Safe Place: Authorise shipment release.
     
    4. Deliver my package to my Neighbour: Leave with Neighbour, Reception or Guard.
     
    5. Deliver my package to a DHL Service Point: Hold for collection.
     
    6. Request to Hold My Package: Vacation hold and safekeeping up to 30 days.

        Simply add your mobile number and email address at checkout to receive these On-Demand Delivery options, ensuring you never miss your delivery.

        If you would like to change your delivery preferences click here.

        COVID-19 UPDATE

        During the COVID-19 crisis our team are working hard to ensure we can continue to ship orders as usual.

        Due to the safety concerns around the outbreak we want to assure you we are taking the relevant steps to keep our employees, partners and customers safe. 

        DHL have also changed the way they deliver parcels to offer 'contact-free delivery' right to your doorstep. Please refer to your DHL On-Demand Delivery preferences (see above).

         

        IMPORT DUTIES & TAXES

        All orders are currently shipped from the UK, therefore you may be subject to additional duties & taxes. We recommend using this Duties & Tax Calculator.

        ARDENT are not liable for any duties and taxes issued by your country's national import office. Such fees are issued to the customer and are not controlled by ARDENT in any way.

        All orders above the following values will be subject to duties and taxes:

        Australia 1,000 AUD
        Canada 20 CAD
        Israel 75 USD
        Mexico 50 USD
        New Zealand 1,000 NZD
        Norway 350 NKR
        Russia 500 EUR
        Saudi Arabia 1,000 SAR
        Switzerland 0 CHF
        USA 800 USD

        For more information please contact your local customs office before placing your order.

        REFUSING TO PAY DUTIES & TAXES

        If you choose to refuse these fees and the parcel is returned to ARDENT there will be a shipping and handling fee deducted from your refund.